1. Who We Are

Stress Free IT Solutions Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. We are a data controller under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data (e.g. name, date of birth)

• Contact data (e.g. email, phone number, address)

• Employment data (e.g. job title, CV)

• Financial data (e.g. bank details, payment history)

• Technical data (e.g. IP address, browser type)

• Special category data (e.g. health, ethnicity) – only where necessary and with appropriate safeguards

3. How We Use Your Data

We process your data for the following purposes:

• To provide services or fulfil contracts

• To comply with legal obligations

• To manage our relationship with you

• For recruitment and employment

• For marketing (with consent)

• For safeguarding and crime prevention (under recognised legitimate interests)

4. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

• Consent

• Contractual necessity

• Legal obligation

• Vital interests

• Public task

• Legitimate interests (including recognised interests under DUAA 2025)

5. Automated Decision-Making

We may use automated decision-making in limited circumstances. You have the right to request human intervention, express your point of view, and contest the decision.

6. Data Sharing

We may share your data with:

• Service providers and contractors

• Regulatory bodies

• Law enforcement (where legally required)

• International partners (subject to adequacy or safeguards)

7. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, in line with our retention schedule and legal obligations.

9. Your Rights

You have the right to:

• Be informed

• Access your data

• Rectify inaccurate data

• Erase your data (in certain cases)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent (where applicable)

• Challenge automated decisions

10. Children’s Data

Where services are likely to be accessed by children, we apply child-specific protections in line with the DUAA 2025.

11. Cookies and Tracking

We use cookies and similar technologies. Where consent is not required (e.g. for low-risk analytics), we rely on legitimate interests. You can manage cookie preferences via your browser.

12. Security Measures

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, and staff training.

13. Data Protection Officer

Our Data Protection Officer (DPO) is Lee Thomas. You can contact them at:
📧 [email protected]
📞 01332 922539

14. Complaints

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk
📞 0303 123 1113